Casey Melsek, MSW, M.Sc. is a Senior Director with Collaborative Safety, LLC. Ms. Melsek received her Master’s Degree in Social Work from Arizona State University in 2006. She completed her graduate work at Lund University in the Masters Degree program in Human Factors and Systems Safety. Ms. Melsek has extensive experience having worked for over a decade in the child welfare field in a number of positions including; frontline worker, supervisor, manager to her most recent role as the Arizona Department of Child Safety Ombudsman. Ms. Melsek dedicated much of her time in the last few years with Arizona DCS as a key developer of their Systemic Critical Incident Reviews, which used human factors and systems analysis to review critical incidents within the agency. Additionally, she was critical in development and implementation of a safety culture within Arizona DCS‘s nationally recognized department. It was in this role that that she was able study how the work is completed in the complex world of child welfare and used her own experiences as a frontline worker to advocate for agency improvements.