Safety Services & Supports

Collaborative Safety Model

The primary scientific base for the model is founded in Safety Science which is commonly championed in industries such as aviation, healthcare and nuclear power. This body of science engages disciplines such as human factors engineering, systems engineering, organizational management, psychology, sociology and anthropology. Furthering this unique blend of sciences is the integration of Behavior Analysis, Forensic Interviewing and Trauma Informed Care into the Collaborative Safety model. The integration of Behavior Analysis science into the model supports understanding how staff make decisions in an organizational setting as well as understanding how managers and supervisors shape employee performance to achieve successful outcomes.

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Systemic Critical Incident Review

A central artifact of the Collaborative Safety Model is the systemic critical incident review. Collaborative Safety supports agencies to develop Systemic Critical Incident Reviews that are uniquely different than current approaches standardly used within these systems. These systemic Critical Incident Reviews depart form surface level descriptions of events that typically place blame on to front line workers and instead uses systemic analysis to understand how decisions, initiatives, resource allocations deeper within an organization and outside of it can surface in the outcomes experienced in everyday work.

Top to Bottom Alignment

The Collaborative Safety model supports agencies to develop a culture of safety throughout the organization, establishing necessary shared values and education. To achieve this, Collaborative Safety employs top to bottom alignment throughout the organization and systems. This is achieved through a unique set of Institutes and Orientations designed for executives, managers, supervisors, frontline staff, and external stakeholders vital to supporting the agency and system’s transition to a culture of safety.

Integration into Everyday Operations

In addition to the Institutes and Orientations, Collaborative Safety provides advanced practical training to specialized positions within the workforce to embed safety science principles and approaches into everyday work and currently existing processes and structures. By embedding these principles into structural processes of the agency as well as the broader system, artifacts are created that reflect the values central to a culture of safety.

Sustainability and Evaluation

To support effective culture change, Collaborative Safety prioritizes the establishment of processes and supports that are sustainable. Most agencies are constantly managing change and the Collaborative Safety Model is designed to withstand that change. Evaluating culture change and model effectiveness is greatly important. Evaluation methods and strategies are specifically developed in collaboration with partner agencies to analyze culture change and its impact on key organizational metrics.

Independent Systems Review

Collaborative Safety uses methods and techniques derived from Human Factors and System Safety science. These methods are championed by some of the most safety critical industries such as aviation, healthcare and nuclear power. The Independent Systems Review involves a more in-depth systemic analysis of any critical incident, to identify and improve any systemic issues that may be limiting the department’s ability to provide more successful outcomes. The review involves a comprehensive and systemic approach to better understand those factors which influence the quality and delivery of services. The approach studies incidents as emerging from interactions of components and processes within systems. It contributes to organizational learning while addressing issues discovered in individual events, and understanding the underlying systemic issues that influence all adverse outcomes.

Safety Leadership Training

This leadership training is designed to engage participants with a comprehensive and holistic introduction to Human Factors and System Safety from an executive perspective. The training provides a foundation for the importance of leadership in supporting the advancement of safety within an agency. It also focuses on the role of leadership in order to successfully advance their agency into the 21st century of safety and system improvement. Additionally, the training provides senior leadership with the ability to appropriately respond to failure and adverse events, providing practical methods to address the media, public and other key stakeholders during high profile cases. It highlights the necessity of shared accountability and how it promotes learning and improvement. Throughout the session, information is strategically and thoughtfully connected to scope of position and political influence.