Critical Incident Reviews
Critical Incidents Include
- Near Fatalities
- Serious injury
- Staff Injury
- Human Trafficking
- Other serious incidents that impact safety
Overview of Collaborative Safety Model
The Collaborative Safety model involves a more in-depth systemic analysis of critical incidents to identify and improve issues that may be limiting the agency’s ability to provide more successful outcomes. The model involves a comprehensive, multidisciplinary review of critical indents and uses a true systems approach to better understand those factors which influence the quality and delivery of service. The systems approach guides agencies to analyze incidents as emerging from interactions of components and processes within systems. It contributes to organizational learning while addressing issues discovered in individual events, and understanding the underlying systemic issues that influence adverse outcomes.
The Collaborative Safety Model is designed to provide agencies with the necessary skills and expertise to conduct systemic critical incident reviews. Collaborative Safety does not provide an “off the shelf” model and instead supports agencies to integrate advanced learning methods into already existing processes and ultimately build a sustainable process that is their own. This is facilitated by training key staff to conduct these reviews. Staff conducting reviews will receive extensive training in the Collaborative Safety Model and will receive advanced knowledge on Safety Science as well as the technical skills used in the review process, such as human factors debriefings, critical incident mapping and narrative creation. This model is further supported by in depth and engaging trainings for the agency’s executive staff and leadership. All of these trainings are provided through three unique institutes: Champion, Executive and Leadership.