Safety Services & Supports

Critical Incident Reviews

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Critical Incidents Include

  • Fatalities
  • Near Fatalities
  • Serious injury
  • Staff Injury
  • Human Trafficking
  • Other serious incidents that impact safety

Overview of Collaborative Safety Model

The Collaborative Safety model involves a more in-depth systemic analysis of critical incidents to identify and improve issues that may be limiting the agency’s ability to provide more successful outcomes. The model involves a comprehensive, multidisciplinary review of critical indents and uses a true systems approach to better understand those factors which influence the quality and delivery of service. The systems approach guides agencies to analyze incidents as emerging from interactions of components and processes within systems. It contributes to organizational learning while addressing issues discovered in individual events, and understanding the underlying systemic issues that influence adverse outcomes.

The Collaborative Safety Model is designed to provide agencies with the necessary skills and expertise to conduct systemic critical incident reviews. Collaborative Safety does not provide an “off the shelf” model and instead supports agencies to integrate advanced learning methods into already existing processes and ultimately build a sustainable process that is their own. This is facilitated by training key staff to conduct these reviews. Staff conducting reviews will receive extensive training in the Collaborative Safety Model and will receive advanced knowledge on Safety Science as well as the technical skills used in the review process, such as human factors debriefings, critical incident mapping and narrative creation. This model is further supported by in depth and engaging trainings for the agency’s executive staff and leadership. All of these trainings are provided through three unique institutes: Champion, Executive and Leadership.

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Safety Champion Institute

The Safety Champions Institute is designed to provide identified staff with specialized training in human factors and systems safety. Institute attendees receive the training and tools needed to facilitate Critical Incident Reviews.

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Executive Safety Institute

Senior executives in human service agencies face unique challenges. The Executive Safety Institute is specifically tailored to address those needs. The institute engages senior executives on how to support safety advancement and system change as well as how to ethically respond to critical incidents in a way that promotes organizational learning and improvement.

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Safety Leadership Institute

Providing all leadership with a high level understanding of safety science is vital to supporting top to bottom alignment in the agency. This institute engages leadership across the agency on how to further promote organizational learning and improvement.

Download PDF Overviews by Industry

Independent Systems Review

Collaborative Safety uses methods and techniques derived from Human Factors and System Safety science. These methods are championed by some of the most safety critical industries such as aviation, healthcare and nuclear power. The Independent Systems Review involves a more in-depth systemic analysis of any critical incident, to identify and improve any systemic issues that may be limiting the department’s ability to provide more successful outcomes. The review involves a comprehensive and systemic approach to better understand those factors which influence the quality and delivery of services. The approach studies incidents as emerging from interactions of components and processes within systems. It contributes to organizational learning while addressing issues discovered in individual events, and understanding the underlying systemic issues that influence all adverse outcomes.

Safety Leadership Training

This leadership training is designed to engage participants with a comprehensive and holistic introduction to Human Factors and System Safety from an executive perspective. The training provides a foundation for the importance of leadership in supporting the advancement of safety within an agency. It also focuses on the role of leadership in order to successfully advance their agency into the 21st century of safety and system improvement. Additionally, the training provides senior leadership with the ability to appropriately respond to failure and adverse events, providing practical methods to address the media, public and other key stakeholders during high profile cases. It highlights the necessity of shared accountability and how it promotes learning and improvement. Throughout the session, information is strategically and thoughtfully connected to scope of position and political influence.